Privacy Policy

1. Introduction

VT Media respects the privacy of individuals and is committed to handling personal information responsibly.

This Privacy Policy explains how VT Media collects, holds, uses and discloses personal information and how individuals may access or correct personal information held about them or make a privacy-related complaint.

This policy is intended to reflect the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent those laws apply to VT Media.

2. Personal Information We Collect

The types of personal information VT Media may collect and hold include:

• name and contact details, including email address and telephone number;

• company, organisation, position or project-team details;

• project names, locations, requirements and production information;

• enquiry, quotation and correspondence records;

• billing, invoicing and payment-related information;

• information provided during the course of a client or supplier relationship;

• photographs, video footage or other visual material that identifies or may identify individuals; and

• technical information relating to use of our website, including IP address, browser type, device information and website activity.

We generally do not seek to collect sensitive information unless it is reasonably necessary for our activities and permitted by law.

3. How We Collect Personal Information

VT Media may collect personal information:

• directly from an individual;

• through website enquiry forms;

• by telephone, email or other correspondence;

• during project planning and production;

• through quotations, contracts and invoicing;

• from clients, project teams, contractors or other persons involved in a project;

• through referrals;

• from publicly available business or professional sources; and

• automatically through website technologies, analytics tools and cookies.

Where practicable, VT Media will collect personal information directly from the individual concerned.

4. Purposes of Collection, Use and Disclosure

VT Media may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries;

• preparing quotations, proposals and scopes of work;

• planning, scheduling and delivering photography, video, drone and related production services;

• communicating with clients, contractors and project stakeholders;

• managing project access and production requirements;

• supplying completed content and deliverables;

• invoicing, accounting and business administration;

• maintaining records of client and supplier relationships;

• operating, maintaining and improving our website and services;

• communicating about services that may be relevant to existing clients;

• meeting insurance, safety, regulatory and legal obligations; and

• protecting our legitimate business interests.

VT Media will not use or disclose personal information for an unrelated purpose unless permitted or required by law.

5. Photography, Video and Project Content

As part of its services, VT Media may create photography, video or other visual content that includes identifiable individuals.

Such material may be created on behalf of clients for purposes including project communications, reporting, marketing, public relations, tenders, awards, social media, websites and other authorised project uses.

The client engaging VT Media is generally responsible for ensuring that appropriate permissions, notices or consents relating to persons appearing in commissioned content have been obtained where required.

VT Media will use and disclose commissioned content in accordance with the relevant project agreement, instructions provided by the client and applicable law.

6. Disclosure to Third Parties

VT Media may disclose personal information to third parties where reasonably necessary for its business activities, including:

• contractors and production personnel engaged in delivering services;

• cloud storage and file-delivery providers;

• website hosting providers;

• email and communications providers;

• accounting and administrative service providers;

• professional advisers, including accountants, insurers and legal advisers;

• government agencies, regulators or law-enforcement bodies where required or authorised by law; and

• other persons authorised by the individual or relevant client.

VT Media does not sell personal information.

7. Overseas Disclosure

Some technology and service providers used by VT Media may store or process information outside Australia.

This may include website hosting, email, cloud storage, file-delivery and other technology providers whose systems or personnel operate internationally.

Where the Australian Privacy Principles apply, VT Media will take reasonable steps in relation to overseas disclosure as required by applicable privacy law.

8. Website, Cookies and Analytics

The VT Media website may use cookies, analytics and similar technologies to operate the website, understand how visitors use it and improve its functionality.

Information collected through these technologies may include:

• IP address;

• browser and device information;

• referring website;

• pages visited;

• time spent on the website; and

• other technical usage information.

Users may be able to restrict cookies through their browser settings. Doing so may affect certain website functionality.

9. Storage and Security

VT Media takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically through business systems and third-party service providers.

Security measures may include password protection, access controls, reputable cloud services and other measures considered appropriate having regard to the nature of the information.

No electronic transmission or storage system is completely secure and VT Media cannot guarantee absolute security.

10. Retention and Destruction

VT Media retains personal information for as long as reasonably necessary to:

• provide services;

• maintain business and project records;

• satisfy accounting, taxation, insurance and legal requirements;

• manage ongoing client relationships; and

• resolve disputes or enforce contractual rights.

Where personal information is no longer reasonably required and there is no legal obligation to retain it, VT Media may take reasonable steps to delete or de-identify it.

11. Access and Correction

Individuals may request access to personal information VT Media holds about them and may request that inaccurate, incomplete or out-of-date information be corrected.

Requests should be made using the contact details below.

VT Media may require reasonable verification of identity before providing access or making a correction.

Access may be refused in circumstances permitted by applicable law.

12. Direct Marketing

VT Media may occasionally use contact information to communicate with existing or prospective business clients about services that may reasonably be relevant to them.

Where required, individuals will be given an opportunity to opt out of receiving direct marketing communications.

A person may request at any time that VT Media cease sending them marketing communications.

13. Privacy Complaints

If you believe VT Media has not handled your personal information appropriately, please contact us using the details below.

Please provide sufficient information to allow us to understand and investigate your concern.

VT Media will acknowledge and investigate privacy complaints and will endeavour to respond within a reasonable period.

Where the Privacy Act applies and you are dissatisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. Changes to this Privacy Policy

VT Media may amend this Privacy Policy from time to time to reflect changes in its business practices, technology or legal obligations.

The current version will be published on the VT Media website and will state the date of the most recent update.

15. Contact

For questions, requests or complaints relating to privacy, please contact:

VT Media
Brisbane, Queensland, Australia
Email: vitalii@vtmedia.com.au